Return Policy

Overview

At Mitalia Nutrition, we stand behind the quality of every product we offer. Our goal is to ensure you feel confident with every purchase while maintaining strict standards for product safety and integrity.

If something isn't right with your order, we will work with you to make it right — whether through a replacement, store credit, or appropriate resolution.

Eligibility for Returns

We accept returns under the following conditions:

Eligible Returns

You may request a return or replacement if:

• The item arrived damaged or defective
• You received the wrong product
• Your order has missing items
• The product is expired or near expiry upon delivery
• The product is unopened, unused, and still sealed in its original packaging

Non-Returnable Items

Due to the nature of consumable supplements, we do not accept returns for:

• Opened or used products
• Partially consumed items
• Products returned due to lack of results
• Taste, smell, or personal preference concerns
• Allergies or ingredient sensitivities
• Requests made beyond the return window
• Items without valid proof of purchase

This policy ensures that all customers receive products that are safe, untampered, and of the highest quality.

Return Window

Return requests must be submitted within 30 days from the date your order is delivered.

Return Process

To initiate a return, please provide:

• Your order number
• A brief description of the issue
• Photo or video evidence (for damaged, defective, or incorrect items)

Once submitted:

• Requests are reviewed within 24–48 hours
• Approved requests will receive further instructions or immediate resolution

Return Shipping

• If the issue is due to our error (damaged, incorrect, or missing items), we will cover return shipping costs
• For other approved returns, customers may be responsible for return shipping fees

Product Safety Policy

Because our products are consumable supplements, all returned items must be:

• Unopened
• Unused
• Sealed in original packaging

We reserve the right to deny any return that does not meet these conditions.

Customer Support

If you have any concerns about your order or need assistance, please use our contact form.

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Refund Policy

At Mitalia Nutrition, we stand behind our products with a risk-free 30-Day Money-Back Guarantee. Try it with confidence—if it's not right for you, we've got you covered.

30-Day Guarantee

If you're not satisfied with your purchase for any reason, you may request a refund within 30 days of delivery.

Eligibility

To qualify for a refund:

• The item must be purchased directly from our official website
• The request must be submitted within 30 days of delivery
• Proof of purchase (order number or receipt) is required

Opened and used products may still be eligible for a refund under our 30-day guarantee, subject to review and approval. All refunds are issued at our sole discretion. We reserve the right to deny refund requests in cases of suspected misuse, abuse, or fraudulent activity.

Please note: Individual results may vary. We do not guarantee specific results from the use of our products.

Non-Refundable Items

• Products purchased from unauthorized sellers or third-party retailers
• Shipping and handling fees (unless the refund is due to our error)

How to Request a Refund

To request a refund, please contact us at support@mitalianutrition.com or use our contact form and include:

• Full name
• Order number
• Reason for the request

We aim to respond within 1–3 business days and will work with you to resolve the issue quickly.

Returns (If Required)

We reserve the right to require the return of any product prior to issuing a refund.

• Return instructions will be provided by our support team
• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
• We recommend using a trackable shipping method, as we are not responsible for lost returns

Refund Processing

• Approved refunds will be issued to the original payment method
• Please allow 5–10 business days for the refund to appear, depending on your financial institution

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@mitalianutrition.com. We will resolve the issue at no additional cost to you.

Additional Terms

• We reserve the right to refuse refunds that do not meet the above conditions
• We may limit or reject refunds from customers with excessive or repeated requests, including limiting refunds to one per customer, household, or address
• By placing an order, you agree to contact us first to resolve any issue before initiating a chargeback or dispute
• We reserve the right to modify or update this policy at any time without prior notice

Last updated: April 12, 2026